Phonedics Retail Limited, having its registered address at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai-400 002 (“Phonedics”, “we”, “us” or “our”) is managing and operating the mobile application/website www.reliancedigital.in (collectively referred to as the “Reliance Digital Platform”) through which it inter alia facilitates the sale of mobiles, tablets, televisions, audio, home appliances, computers, cameras, kitchen appliances, personal care and grooming accessories and other products (“Product(s)”) to the users of the Reliance Digital Platform (“User” or “Users” or “you” or “your”).
By agreeing to use the Phonedics Digital Platform and/or initiating a request for purchase of Product(s) on the Phonedics Digital Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Phonedics Digital Platform.
You can cancel orders for Products partially or fully prior to the shipment is “Out for Delivery”. Orders cannot be cancelled once the package is “Out for Delivery”. You can track your order under ‘My Order’ section of your account on Platform or via link send to your email id.
You may initiate the request for replacement of the Product within 5 days from the time the Product(s) is delivered to you (“Replacement Period”) if: Product is received in a physical damaged condition, to be reported to us within 24 hours of delivery or before activation of products like Mobiles, Tablets, Laptops, whichever is earlier;